At Urban Greenspace, we take pride in delivering healthy, vibrant plants and quality products to your doorstep. However, we understand that sometimes things might not go as expected. Here’s how we handle returns:
✅ When Can You Request a Return?
You are eligible for a return or replacement if:
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The plant or product arrives damaged, broken, or in unusable condition
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You receive an incorrect item
🚫 What’s Not Eligible for Return?
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Minor transit stress (e.g., slight yellowing, drooping, or soil disturbance)—this is normal and your plant will recover with care.
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Products returned without original packaging, tags, or proof of purchase
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Returns requested after 24 hours of delivery
📩 How to Initiate a Return
Please contact us within 24 hours of delivery with:
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Your order number
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Clear photos or a short video showing the damage or issue
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A brief description of the problem
📱 WhatsApp: 9604640227
📧 Email: support@urbangreenspace.in
Once verified, we’ll offer:
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A free replacement
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Or an exchange with another product of similar value (if available)
